You may find all legal information, our Company policies and the terms and conditions of making use of our services on this page. This includes but is not limited to this website, booking engine, contact forms, website cookies and the use of all services and facilities available at our establishment.



Terms and conditions for using this website.

Welcome to the FEVER TREE GUESTHOUSE website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FEVER TREE GUESTHOUSE’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘FEVER TREE GUESTHOUSE’ or ‘us’ or ‘we’ or ‘our Company’ or ‘Company’ or ‘Guesthouse’ refers to the owner of this website whose registered office and physical address is 1 Kangelani Way, Cnr 137 Alverstone Road, Assagay, KwaZulu Natal, South Africa. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by South African law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to our Company. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which is not the property of, or licensed to, the operator is acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of South Africa.

Website disclaimer

The information contained in this website, located at is for general information purposes only. The information is provided by FEVER TREE GUESTHOUSE and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of our Company. We have no control over the nature, content and availability of those sites. The inclusion of any link does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
FEVER TREE GUESTHOUSE reserves the right to modify, add or remove portions of the terms of this agreement at any time without any notice. Unless informed otherwise, such changes will become effective immediately upon publishing of the changes to
You hereby agree that your use of this website following the publishing of changes to this agreement means that you accept such changes.


This privacy policy sets out how FEVER TREE GUESTHOUSE uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Our Company may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 1 July 2020.

The POPI Act

FEVER TREE GUESTHOUSE will take all necessary actions to protect and respect your personal information in accordance with the South African Protection of Personal Information Act (aka POPIA).
Find out more about the POPI Act.

What we collect

We may collect the following information:

  • name, ID or passport number
  • contact information including email address.
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers.

What do we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests and needs.


We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Information Act 4 of 2013. If you would like a copy of the information held on you, please get in touch via email.

If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.


This is the Cookie Policy for FEVER TREE GUESTHOUSE, accessible from

About Our Cookie Policy

Our Cookie Policy below explains the following:

  • What are cookies?
  • How do we use cookies on this website?
  • What types of cookies do we use?
  • What information do we collect with these cookies, and how do we use the information?
  • How can you control your cookie preferences?

You can change or withdraw your Cookie Declaration consent on our website at any time using the button below.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies, see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

The Cookies We Set

  • Email newsletters-related cookies– This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
  • Forms related-cookies– When you submit data through a form, such as those found on some contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Third-Party Cookies

In some cases, we also use cookies provided by trusted third parties. As we sell services, it’s important for us to understand statistics about how many of the visitors to our site make a purchase or a booking, and as such this is the kind of data that these cookies will track. This is important to you, as it means that we can accurately make business predictions, that allow us to monitor our advertising and product costs to ensure the best possible price. The following section details which third-party cookies you might encounter through our website site.

  • This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • Our website also uses Google Ads, formerly known as Google Adwords, for marketing and remarketing purposes to advertise our services on third-party websites, on Google search results, as well as on Google Display Network.
    Furthermore, we utilize Google Ads remarketing service to advertise on the aforementioned channels to previous visitors to our website, who haven’t completed certain tasks. Such tasks may include: using an enquiry form, or an abandoned booking process.  Third-party vendors, like Google, use cookies and/or device identifiers to deliver these remarketing services. This allows them to serve relevant advertising based on your last visit to FEVER TREE GUESTHOUSE website. All data collected during this process will be in accordance with Google’s privacy policy, as well as our own privacy policy.
    If you wish to change your personal preferences on how these Ads are being delivered, you may do so using Google’s Ads Settings.
    Alternatively, you may also opt-out of these third-party vendor’s use of cookies. You may do so by visiting the Network Advertising Initiative opt-out page or controlling the use of device identifiers by using their device’s settings.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including (but not limited to); Facebook, Google+, Instagram, Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

Payment Processing Terms and Conditions

A Detailed Description of Our Services

FEVER TREE GUESTHOUSE PTY LTD is a business in the Hospitality / Tourism industry that provides accommodation services.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 14 days and bookings confirmed by way of booking number via email.

Refunds Policy

The provision of services by FEVER TREE GUESTHOUSE is subject to availability. In cases of unavailability, FEVER TREE GUESTHOUSE will refund the client in full within 30 days. Cancellation of bookings by the client will attract a 10% administration fee. Find out more about our cancellation policy below.

Customer Privacy Policy

FEVER TREE GUESTHOUSE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from

Payment Options Accepted

Payment may be made via Visa, MasterCard or bank transfer into the FEVER TREE GUESTHOUSE bank account, the details of which will be provided on request.

Card Acquiring And Security

Some card transactions will be acquired for FEVER TREE GUESTHOUSE via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Other card transactions will be processed for FEVER TREE GUESTHOUSE via PayBridge which is part of Logos, Ethos & Pathos Consulting (Pty) Ltd – trading as NightsBridge which is an approved payment gateway in South Africa. PayBridge also uses the strictest form of SSL3 encryption, and no Card details are stored on their website. Users may go to to view their security certificate and security policy.

Customer Details Separate From Card Details

Customer details will be stored by FEVER TREE GUESTHOUSE separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to

Customer details will also be stored by FEVER TREE GUESTHOUSE separately from the card details which are entered by the client on PayBridge’s 3D secure site. Find out more on the NightsBridge website

Merchant Outlet Country And Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).


FEVER TREE GUESTHOUSE takes responsibility for all aspects relating to the transaction including the sale of services sold on this website, customer service and support, and dispute resolution.

Country Of Domicile

This website is governed by the laws of South Africa and FEVER TREE GUESTHOUSE chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


FEVER TREE GUESTHOUSE may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by a Company based in South Africa trading as FEVER TREE GUESTHOUSE PTY LTD by Peta Elion.


Physical address: 1 Kangelani Way, Cnr 137 Alverstone Road, Assagay, KZN, 3610

Email: contact us via email

Telephone number: +27646255263

Service Agreement

Reservation and Cancellation Policies

These Terms and Conditions are applicable to all room reservations made at FEVER TREE GUESTHOUSE and are binding the person making the booking upon confirmation of the reservation by payment of the specified deposit. Only legitimate reservations should be made only by you and/or your invited guests and/or for others on whose behalf you are authorized to act, including without limitation, reselling, assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.  Our Company reserves the right to cancel or modify reservations for any reason, including where we suspect that a guest is involved in a fraudulent or inappropriate activity or under other circumstances where we suspect that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours. To dispute the cancellation of the booking please contact us via email.

Right of Admission

FEVER TREE GUESTHOUSE reserves the right to object to the employment by the customer and guests of any person in connection with any booking. The Guesthouse has the full right of admission to the premises. No animals of any kind are allowed on the premises unless officially certified as Service animals.

Reservation Policy

Upon the date of reservation hereof, the booking shall be considered provisional for a maximum period of 48 hours. To confirm a booking the following payment term must be adhered to.

Deposit Payments

  • Within 24 hours days of booking, the Guesthouse requires a 50% deposit to confirm and secure the booking. Should the 50% deposit not be received, the Guesthouse reserves the right to continue quoting on the requested dates.
  • All payments must be made in the applicable currency directly to FEVER TREE GUESTHOUSE. Kindly consider currency fluctuations when making payments via bank transfers.
  • Please note that we don’t accept full payments made via bank transfers for private reservations less than 2 working days from the arrival date. Therefore, we require private reservations to pay the balance of the outstanding 50% of their booking via a credit or debit card at our premises.
  • For security reasons, we only accept proof of bank transfer payments sent directly by the bank. Hence, photocopies and mobile app screenshots are not acceptable forms of proof of payment.
  • Please ensure to send the proof of bank transfers to the email address provided in your quotation.

Refundable Deposit

We require group reservations to pay a refundable cash deposit on arrival at our Guesthouse.

  • The purpose of the refundable cash deposit is to cover any damages that may arise during a group’s stay.
  • The amount of the cash deposit will be determined considering the size of the group on a case-to-case basis.
  • If there were no damages and therefore no additional cost to cover, the cash deposit will be fully refunded.

Reservation Times

Reservation Office Hours

Our normal office opening hours for reservations are as follows:

Monday – Friday: 07:00 AM – 18:00 PM
Saturday – Sunday: 07:00 AM – 18:00 PM
Public Holidays: 07:00 AM – 18:00 PM

Same Day Reservation

  • Online reservations for the same day can be made between the hours of 00:00 AM and 12:00 PM.
  • Telephonic and email reservations for the same day can be made between the hours of 06:00 AM and 06:00 PM.
  • Unfortunately, we don’t take ‘walk-in reservations’, because we require a deposit payment to secure all our bookings.

Next-Day & Future Date Reservations

  • Online reservations for the following day or for a future date can be made 24 hours every day without any restrictions.
  • Email reservations for the following day or for a future date can also be made 24 hours a day without any restrictions. However, a response to your enquiry should only be expected during our office opening hours.
  • Telephonic reservations for the following day or for a future date can be made during our normal office opening hours.

Check-in and check-out times

Early check-in or late check-out is subject to availability on a relevant day and must be arranged in advance within a reasonable time frame. Additional fees may apply.

Check-in times at our Guesthouse

Check-out times at our Guesthouse

For information about breakfast opening times, please visit our

Cancellation Policy

Cancellation by the Guesthouse

We reserve the right to cancel any bookings forthwith and without liability on its part in the event of damage or destruction of the allocated rooms or venue by fire or cause, any shortage of labour or food supplies, strikes, lockouts or industrial unrest, or any other cause beyond the control of our Company, which shall prevent it from performing its obligations in connection with any booking. Subject to the circumstances, an asserted but reasonable effort will be made to persist with accommodating the reservation.

Flexible Cancellation Policy

We implemented this flexible cancellation policy to help you commit easier to making a reservation at our Guesthouse. After all, it is hard enough to make financial decisions during today’s uncertain economy.
As per our booking policy, a 50% deposit will be required to secure all bookings.

  • Forfeit 100 % of the Total if the guest cancels 7 days before arrival.
  • Forfeit 100% of the Deposit if the guest cancels 14 days before arrival.
  • Forfeit 50% of the Deposit if the guest cancels 21 days before arrival.
  • Forfeit 25% of the Deposit if the guest cancels 30 days before arrival.

Shuttle Service Terms and Conditions

On request, we do offer a shuttle service to our guests for a surcharge within the borders of Durban.  Although we do some of these transfers, we also use third-party shuttle companies. The drivers of these companies are all certified, metered taxi drivers. Also, these vehicles and their drivers all get inspected by our Management to ensure a high-quality standard of service during your trip.

We do most of the local shuttle service requests within Durban.  However, for transfers further than the borders of Hillcrest, like King Shaka International Airport collections, we might outsource third-party shuttle companies. And most of these companies have very strict cancellation policies. Therefore, any booked and confirmed shuttle service, that wasn’t cancelled at least 2 hours prior to collection time, or missed for any reason, will be liable to pay 50% of the shuttle tariff as a cancellation fee. Such fees will be due for payment on arrival at our Guesthouse.

Any guest choosing to use a shuttle service arranged by FEVER TREE GUESTHOUSE acknowledges the following:

  • You agree that FEVER TREE GUESTHOUSE or any of their Staff members shall NOT be liable for any loss, damage or injury or illness of any kind arising from the use of such shuttle service.
  • You agree to indemnify FEVER TREE GUESTHOUSE and all of their staff members from any loss, damage or injury that might arise from any loss or injury suffered by you arising from or incidental to the use of this shuttle service.
  • You acknowledge that the use of this shuttle service is entirely voluntary, and you accept all risks involved therein.

Children’s Policy

Children of all ages are welcome. FEVER TREE GUESTHOUSE is not responsible for any harm or injuries of any sort that may come to children whilst on the Guesthouse premises. It is the responsibility of parents to ensure the safety and appropriate behaviour of their children in the Guesthouse, and FEVER TREE GUESTHOUSE Staff are not responsible for the supervision of children left unattended by their parents.

  • Children under the age of 3 can stay in the Guesthouse for no extra charge. They are not considered an adult from the accommodation point of view.
  • Children between the ages of 3 – 11 can stay at the Guesthouse for an additional charge of R250.00 per night.
  • Two children between the ages of 3 – 12, sharing the same room, can stay at the Guesthouse for the normal “Sharing rate” per night of the room type.
  • Children over the age of 11 are considered adults and will be charged the full rate for their stay.


Condition of Service

Right of Admission

FEVER TREE GUESTHOUSE reserves the right to object to the employment by the customer and guests of any person in connection with any booking. The Guesthouse has the full right of admission to the premises. No animals of any kind are allowed on the premises unless officially certified as Service animals.


FEVER TREE GUESTHOUSE is not responsible for loss or damage to property of any visitor brought upon the premises, arising from fire, theft or otherwise, by whomsoever caused or arising from negligence or wrongful act of any person in the employ of the proprietors. All visitors whether or not they occupy rooms are deemed to contract with the proprietors on this basis. The Guest acknowledges that any such belongings, e.g., equipment, furniture, stock, or other property of any sort, will remain under the control and care of the Guest and that the Guest is in the best position to ensure such property and accordingly it is reasonable for the Guest to indemnify the Guesthouse of liability for such belongings.


It is your responsibility as a guest to familiarize yourself and comply with our conditions of service and our house rules during your stay.

You are also personally liable for your accounts. Therefore, you are responsible for any charges that may arise during your stay. In the case of a group reservation, the guest who made the reservation will be personally liable for any outstanding payments within their group or Company.

Due Care

The Guest is responsible for any loss or damages to the Guesthouse’s property and shall pay the amount due on receipt of a written request. The Guest shall ensure that their stay is conducted in an orderly fashion without causing a nuisance and in full compliance with the directives and requirements of the Guesthouse and with all applicable laws, ordinances and regulations.

Visitors’ Policy

You are allowed to have visitors during your stay under the following conditions:

  • You can’t invite visitors to our premises without our knowledge.
  • You can’t have more than four visitors at a time.
  • Your visitors can’t stay longer than 3 hours during the day.
  • Your visitors should leave the Guesthouse by 8:00 PM.
  • You will be responsible for seeing your visitors off the premises.
  • Your visitors can’t arrive or stay on the premises without you.
  • Any visitors staying longer than 3 hours in your room or leaving after 8:00 PM will be considered as “Sleep-over guests”.
  • If we deem your visitors to be “Sleep-over guests”, you’ll be liable for an additional charge for their stay as per our sharing room rates.
  • You can’t invite visitors to our premises with the intent of having a party.
  • Visitors are not permitted to use our swimming pool facilities.

WhatsApp as a form of communication

As part of our effort to provide you with the best possible service during your stay, we will convey various information via WhatsApp (or SMS messages).

Although it’s not a requirement, it enables us to deliver an enhanced travel experience to you. Therefore, if you choose our services, you automatically agree to be contacted via the previously mentioned channels by our staff members.

If you choose to opt-out of this form of communication, we will respect and honour your choice.  However, we won’t guarantee the same standard of service as provided to our other guests.

Smoking Policy

For safety, and health reasons and to ensure that our facilities are not exposed to items or actions that create an objectionable odour to other guests of ours and is difficult to eliminate from the fittings and furniture, we do not permit smoking tobacco products of any kind in our facilities, unless it is done so at the designated areas of the building. As stipulated by law, smoking is only permitted in these designated smoking areas within the building. It is the guest’s responsibility to ensure that they comply with smoking laws, and we reserve the right to take legal action against transgressors.

Read the related Tobacco Products Control Act, 2007/ South African Government

Food and Beverage Policy

The Company does not allow food or beverage items to be brought onto the premises without prior arrangement with the Management.  FEVER TREE GUESTHOUSE reserves the right to charge an additional ‘Corkage fee’ for beverages brought on the property. We reserve the right to refuse to serve alcoholic beverages to any person under the age of 18, in accordance with the National Liquor Act 59 of 2003.